Talk about the cost of doing business.
A shameless Costco shopper put the popular warehouse retailer’s generous return policy to the test — and tested the patience of social media watchers — by dragging a three-year-old couch into her local store.
California-based realtor Jasmen Reyes recently conducted a public demonstration of warranty limits via a video posted to her TikTok account where she tries to return unwanted furniture — said to be worth about $1,400.
Following in the footsteps of a person who just returned a five-year-old mattress to the wholesaler, Reyes tried to find out just how serious the Issaquah, Wash.-based retailer is. that stands behind their product.
“We guarantee your satisfaction with every product we sell and will refund your purchase price,” the online policy states.
In addition to electronics, which have a 90-day window, and specialty items like jewelry, the wholesaler is known for its lenient approach to pickup.
But things apparently didn’t go so well — Reyes said she got considerable backlash from the store, even after she had called ahead to say she was coming.
Employees were “trying to come up with excuses” to block a return, Reyes claimed, starting with a manager who told her the location wasn’t accepting furniture returns that day.
Afterwards, Reyes said in her video clip, the workers allegedly haggled for some marks left on the merchandise by Reyes’ son, who had drawn a little on the couch — a small blemish that the unconcerned mother insisted “can be washed off.” .
Reyes also said she showed the booking staff where the stitches were coming apart, saying “they’re starting to tear.”
Many online commenters seemed to be just as enthusiastic about Reyes’ attempted comeback as the store employees.
“I’ve had the jars you returned since 2016 with no problems,” said one passerby.
“Looks like you guys are just rough on your furniture,” she teased.
“It’s about me me me,” sniffed another.
“Go to the landfill.”
“Time to buy new three years later, not return them,” one person suggested.
“Courage,” another viewer remarked.
“Do you feel good about that?” one more challenge.
“If they don’t want returns, they should offer better quality,” shrugged Reyes in response to one of her critics.
“At the end of the day, they ended up doing the return,” she reported, saying she used her store credit for a newer sectional sofa in the store, which she criticized, saying “their employees need for better training”.
But it may have been something of a pyrrhic victory – in the end the wily consumer confessed that she missed her old section.
“They’re not as comfortable as my old ones, which I’m going to miss,” Reyes said.
“But they’re still pretty cool.”
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Image Source : nypost.com